Breathe
follow the circle

You are in the right place.

If you think your business has been hacked, hit with ransomware, or compromised in any way, we can help. Take a breath. You have got us now.

// We respond to breach enquiries within 1 hour during business hours

// First 5 minutes

While you wait, here is what to do right now

1
Do not turn anything off

Unless you are actively watching data being destroyed, leave computers on. Turning them off can destroy evidence we need to help you.

2
Disconnect from the network

Unplug the network cable or turn off Wi-Fi on affected machines. This stops the attacker spreading further without destroying evidence.

3
Do not pay anything

If you are seeing a ransom demand, do not pay it yet. Payment does not guarantee recovery, and we need to understand the situation first.

4
Write down what happened

When did you first notice something wrong? What did you see? Which systems are affected? On paper or your phone is fine. It helps us move faster.

5
Reach out using any option above

Call, WhatsApp, live chat, or the form below. Whichever feels easiest. We will take it from there.

// Emergency request

Get help now

Fill in as much as you can. Anything you are unsure about, leave blank. We will call you back.

// What happens next

After you contact us

You can also contact the NCSC on 0300 020 0973 or report to Action Fraud on 0300 123 2040.
If anyone is in physical danger, always call 999 first.